Tell us the zip code and the sound it's making
You get a dispatcher on the line, never a phone tree. Send the form instead and the office rings you back.
Lake City is 121 miles and about two hours twenty from the Cook’s front door, 37 Fairmont Ln in Palm Coast, Florida. There’s no counter to walk up to in Columbia County, so the phone is the business. Calling or texting 866-266-5709 gets a dispatcher who knows where Callaway and Cannon Creek Airpark are and can say honestly when a truck can be there.
What helps: your address or zip, whether you’re on FPL or Clay Electric (it hints at how the house is wired and which rebates apply later), the brand on the outdoor unit if you can read it, and what changed. “It hums but the fan won’t spin” is plenty.
Say it first if anyone in the house is elderly, on oxygen or otherwise at risk in a 90-degree room. Those calls move to the top of the board.
What callers want to know before dialing
Which Lake City zip codes do you route to?
32024, 32025, 32055 and 32056, plus Five Points, Watertown and the county around them. Give the zip and the nearest crossroads; it decides which truck takes the call.
Is the person who answers on a Sunday afternoon able to send a truck?
Yes. Dispatch staffs the line at every hour, and the person you reach can assign a technician, quote the diagnostic fee and give an arrival window. The Sunday part costs nothing extra.
If the power is out across Columbia County, should I still call you?
Report the outage to FPL or Clay Electric first. Once power returns, if the system won’t restart, trips the breaker or hums without cooling, that’s a Cook’s call; surge damage after a storm is common enough that we’ll ask about it.
- Phone / text
- 866-266-5709
- Hours
- 24 hours, 7 days
- support@cooksair.com
- Headquarters
- 37 Fairmont Ln, Palm Coast, FL 32137
Prefer the phone to the form?
Any hour you dial {{phone}}, a person answers, and you'll hear the real Lake City drive time before you hang up.